What to check
Phone-AI-only vendors vs Zorveta One: what to check
What to ask a company that only answers your phone with AI, and how Zorveta One handles AI ordering inside the order engine.
Who this is for
Owners considering a service that answers calls with AI and wondering how the order reaches the kitchen.
Who it is not for
Anyone who wants only a phone answering service with no POS, kitchen or online ordering behind it.
The checklist: ask any vendor
The middle column is our answer. The right column is what to ask the other vendor. We do not fill it in for them.
| Question | Zorveta One | Other vendor |
|---|---|---|
| Does the order enter the real POS or a separate bridge? | AI orders use the same order engine as every channel. | Varies: ask |
| Does the guest confirm before the order is placed? | Yes. Chat, text, phone and WhatsApp ordering all ask the guest to confirm. | Varies: ask |
| Can it answer a phone call? | Phone and WhatsApp ordering use the same confirm-first assistant. | Varies: ask |
| Can the AI change a price or give a discount? | No. Prices and refunds go to a manager. | Varies: ask |
| Who approves refunds the AI proposes? | A manager. Money actions need human confirmation. | Varies: ask |
| Is there an audit log of AI actions? | Yes. Every AI action is logged. | Varies: ask |
| What happens when the AI is unsure? | A person can take over a chat or a call. | Varies: ask |
| Does it use your live sold-out flags? | Yes, it reads the same menu. | Varies: ask |
| Can you turn it off per location? | AI channels switch on and off per location. | Varies: ask |
| Does it work if your internet is down? | Calls and chat need a connection. Order entry on the POS keeps working offline. | Varies: ask |
| Is it also your POS? | Yes. It is one platform. | Varies: ask |
| What does it cost? | Contact us for pricing. | Varies: ask |
Where we are strong
The assistant and the POS are one system, so there is no bridge to break.
Where we are newer
A phone-only service may have more experience on the phone alone. Ask for a demo of calls on your own menu.
If you are switching from this category
Start with a missed-call audit: count a week of missed calls and what an order is worth to you. See how moving works.
Questions owners ask
Should I use a phone service now?
If missed calls are costing you today, that may be reasonable. Ask the questions above first.
Does Zorveta One answer the phone?
Yes, through phone and WhatsApp ordering with the same confirm step as chat.
Why does confirm-before-placing matter?
Because a wrong order costs a remake and a refund.
Is the MCP server a phone feature?
No. It lets AI assistants on the web order for a guest.
See it on your own menu.
Bring your menu. We will show how Zorveta One fits your restaurant.