Offline mode
Keep selling when the internet drops
What keeps working when your restaurant internet goes down: offline orders on the POS and handhelds, and the store hub for screens and printing.
- Offline POS and handheld
- Store hub
When the internet drops, the POS and handheld keep taking orders and send them when the connection returns. The store hub also keeps kitchen screens and printing running without the internet, so service carries on and nothing has to be re-entered afterwards.
The problem, in an owner’s words
“It is seven on a Friday and the internet is down.”
How it works
1
Detect the outage
The device tells staff it is offline so nobody guesses.
2
Keep entering orders
Orders are held on the device.
3
Sync when back
Held orders are sent once the connection returns.
What is in offline mode
Store hub
A small device in the store that keeps orders, kitchen screens and printing running when the internet is out.
No-duplicate sync
How each order carries a unique ID so that a reconnect does not send the same order twice.
Try it
Pull the plug
Sample orders
1. Online
Orders are entered and sent as normal.
2. Internet off
An Offline banner shows. New orders are held on the device and counted.
3. Back online
Held orders are sent when the connection returns.
Kitchen screens and printing
These keep working through the store hub.
Text version: Orders keep being entered when the internet is switched off, then are sent when it comes back.
Works with
Proof from restaurants
Restaurant results will appear here once owners share them with written consent. We will not invent any.
Related guides
What to do when your restaurant internet goes down on a Friday night
A before, during and after plan for a restaurant internet outage, with a short checklist, and what offline modes really do.
POS offline mode: what actually works and what doesn't
What a restaurant POS can and cannot do without the internet: order entry, printing, kitchen screens, cards and syncing, with questions to ask.
Questions owners ask
Can I take card payments offline?
Tap to Pay can take payments over mobile data. Ask in your demo how cards behave in an outage for your setup.
Will my kitchen printer work offline?
Yes, through the store hub.
Will orders double up after reconnect?
No. Each order has a unique ID, so a resend is recognized and kept once.
How do I know I am offline?
The screen shows an offline banner.
What should I do during an outage?
Read the outage plan article for a before, during and after checklist.
See it on your own menu.
Bring your menu. We will show how Zorveta One fits your restaurant.