Online ordering
Order tracking: placed, ready, picked up, delivered
Guests follow their online order in real time, from placed to ready to picked up or delivered, and your team sees the same status.
Order tracking shows a guest where their online order stands in real time: placed, being made, ready, picked up and delivered. The status updates as your kitchen bumps tickets, so guests stop calling to ask, and your team sees the same status on one screen.
When you would use it
“A guest calls three times to ask if their pickup order is ready.”
“A delivery guest wants to know when to expect the driver.”
“A manager wants to see every open online order and how long each has waited.”
How it goes, step by step
1
Order placed
The guest gets a confirmation page that updates on its own.
2
Order ready
When the kitchen bumps the ticket, the guest is told it is ready.
3
Picked up or delivered
The final status closes the order and is recorded.
Settings and edge cases
| Topic | What to know |
|---|---|
| Same status everywhere | Kitchen, counter and guest all see the same status for one order. |
| Notifications | Guests can get a text when the order is ready. |
| Delivery apps | Orders from delivery apps show their app status alongside your own. |
Questions about this feature
Does the guest need an account?
No. They follow a link from the confirmation or the text.
Does it work for pickup and delivery?
Yes. Pickup orders end at picked up. Delivery orders end at delivered.
See it on your own menu.
Bring your menu. We will show how Zorveta One fits your restaurant.