Managed technology
Remote support: with your consent, logged
Let a support person fix a device from afar after you agree, with every session logged.
Remote support lets a support person look at and fix a device without visiting, after you give consent, and every session is logged. It aims to replace a truck roll for common issues such as a printer that stops working on a busy Saturday.
When you would use it
“A printer driver stops working on a Saturday.”
“A new employee changed a setting and the kitchen screen looks wrong.”
“A handheld will not sync.”
How it goes, step by step
1
Request help
From the device or the manager's screen.
2
Consent
The manager approves a session.
3
Fix and log
The session is recorded.
Settings and edge cases
| Topic | What to know |
|---|---|
| Consent | No session starts without your approval. |
| Audit | Sessions appear in the audit log. |
| When a visit is needed | If remote help cannot fix it, a visit can be arranged. |
Questions about this feature
Can support see guest data?
Sessions are limited to the device being fixed.
What if remote can't fix it?
A visit can be arranged.
See it on your own menu.
Bring your menu. We will show how Zorveta One fits your restaurant.