Insights and reviews
Auto-replies to reviews: every review answered
Replies to every review in your restaurant's voice, with the option to approve each reply before it posts.
Auto-replies answer every review in your restaurant's voice, so no good review goes unthanked and no bad one waits for days. You choose how it runs: post automatically, or hold each reply for your approval. Sensitive reviews can always be sent to a manager.
When you would use it
“A five-star review sits for a week with no thank-you.”
“A guest posts a complaint on a Saturday night and nobody sees it until Monday.”
“An owner wants every review answered but has no time to write them.”
How it goes, step by step
1
Set your voice
Choose a tone: warm, brief, formal.
2
Choose the mode
Auto-post, or approve each reply first.
3
Review the replies
See what was said and change the tone any time.
Settings and edge cases
| Topic | What to know |
|---|---|
| Sensitive reviews | Complaints about health, safety or staff are sent to a manager instead of answered automatically. |
| Your voice | Replies follow the tone you set. |
| Record | Every reply is kept so you can see what was posted. |
Questions about this feature
Can I approve replies first?
Yes. Choose approve-first mode and nothing posts until you say so.
Will it argue with a guest?
No. Replies thank, apologize or invite the guest to contact you, and sensitive cases go to a manager.
See it on your own menu.
Bring your menu. We will show how Zorveta One fits your restaurant.