Reservations, events and waitlist
Deposits and no-show fees: protect the booking
Take a deposit or hold a card when a table or event is booked, and charge a fee for a no-show, with your policy stated up front.
Deposits and no-show fees let you take a deposit or hold a card when a guest books a table or an event, and charge a fee if they do not arrive. Your policy is shown before the guest confirms, and the deposit is applied to the bill when they come.
When you would use it
“A large party books for Saturday and does not show.”
“A tasting menu night needs the booking to be committed.”
“A restaurant wants to keep deposits only for peak times.”
How it goes, step by step
1
Set the rule
Choose party size or time that needs a deposit.
2
Guest agrees
The booking page states the policy before confirming.
3
Settle after
Apply the deposit to the bill or charge the fee.
Settings and edge cases
| Topic | What to know |
|---|---|
| Policy wording | Your policy must be clear. See the no-shows article for sample wording. |
| Local rules | Fee rules vary by state. Check yours before you charge. |
| Reminders | Reminders and confirmations reduce no-shows alongside deposits. |
Questions about this feature
Can I use deposits for events?
Yes. Events can require payment up front, by table or by seat.
Does it apply to every booking?
No. Set it for large parties or peak nights only.
See it on your own menu.
Bring your menu. We will show how Zorveta One fits your restaurant.