AI for restaurants
AI phone answering and WhatsApp: calls answered
An AI assistant answers the phone and takes orders, and does the same on WhatsApp, with a confirm-first rule, so no call goes to voicemail.
AI phone answering takes orders when a guest calls, and the same assistant takes orders on WhatsApp, with the same confirm-before-placing rule as chat. At the rush no call goes to voicemail, and the order arrives on the same ticket as every other channel.
When you would use it
“A guest calls during the rush and gets voicemail.”
“A customer prefers WhatsApp for orders.”
“An owner wants a missed-call audit before choosing an option.”
How it goes, step by step
1
Guest calls or messages
The same assistant answers.
2
Build the order
From your menu.
3
Guest confirms
A text link or spoken confirm.
Settings and edge cases
| Topic | What to know |
|---|---|
| Safeguards | The same limits as other channels apply. |
| Hand-off | A person can take over a call or a chat. |
| Missed-call audit | Count a week of missed calls first. The phone orders article shows how. |
Questions about this feature
Can the assistant change a price?
No. Prices and refunds go to a manager.
How do I know how many calls I miss?
The missed-call audit in the phone orders article shows how.
See it on your own menu.
Bring your menu. We will show how Zorveta One fits your restaurant.